They usually will get their lawyer to make a counter-offer.
Unless what their insured did was very egregious, clearly indefensible and probably worth more than the amount demanded in the letter, then no. They will either counter with an offer of a smaller amount, or refuse to pay at all. The first option is the most likely. If your lawyer and the insurer cannot negotiate an amount that is acceptable to both, then your lawyer will file a lawsuit against the insured.
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